Service Automation Framework: Part I Section 1 – Welcome to the world of Service Automation – H1: Why Service Automation? 1.1 INTRODUCTION Have you ever wondered why some organizations are successful and others – despite good products and services – never achieve the breakthrough that they so aspire to? What is it that makes ‘exponential’ …
Agile revolutie vereist competentie- ontwikkeling van het lijnmanagement Projectie, oktober 2019 Auteur: Michiel van der Molen, Projectmanagement voor opdrachtgevers De ontwikkeling naar agile werken is een onstuitbare revolutie. Vaak is het een ontwikkeling van onderop: projectprofessionals gaan meer agile werken omdat ze er positieve resultaten van zien en omdat ze het motiverend en leuk vinden. …
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It takes effort and energy to start with data management One of the best museums in the world is Plantin Moretusin the city center of Antwerp, Belgium. The museum focusses on the work of C. Plantin, and J. Moretus who opened the doors of their famous printing business as early as 1555. They are famous for …
Deze zomer hebben we de handen ineen geslagen met CKC Seminars en zijn we een samenwerking aangegaan. CKC Seminars organiseert een aantal congressen die qua onderwerp overeenkomen met de boeken die wij publiceren. Zowel inhoudelijk als qua publiciteit versterken we elkaar daarom graag en zullen we in de toekomst meer samenwerken. Over CKC Seminars CKC …
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Below you’ll find a selection of some text tiles from the book The Complete Project Manager. Join the Project Management Masterclass to get a full explanation of the tiles and learn how you can put the theory into practice on a daily basis. Have you discovered that setting a deadline actually ensures the task is never …
The Complete Project Manager: fact in text tiles Read More »
Introduction The International Institute of Business Analysis (IIBA) wrote in their recent report that business analysis career growth has an excellent outlook. In this fast-pacing world, organisations seem to look for professionals who enable and manage business change and are able to provide solutions to challenges that organisations face. Who is a business analyst? What are …
The history of ITSM This chapter describes the origin and development of the IT service management (ITSM) discipline. This relatively short history has delivered important knowledge, experience, and insights that will help to further develop ITSM. The most important models that have played a role or that are still important are discussed in this chapter. …
PMBOK ® Guide – in 3 minutes Title: A Guide to the Project Management Body of Knowledge (PMBOK ® Guide) – Sixth Edition The basics The PMBOK ® Guide, short for ‘A Guide to the Project Management Body of Knowledge is the worldwide recognized foundational reference for the project management profession, providing a comprehensive …
A pocket companion to PMI’s PMBOK® Guide sixth edition Read More »
Projectmanagement voor opdrachtgevers : van klassiek tot agile / Michiel van der Molen ; illustraties binnenwerk en omslag: Johan van Zanten, Studio Noord, Amsterdam. – 6e druk, ‘s-Hertogenbosch : Van Haren Publishing, april 2019. – XX, 200 pagina’s : illustraties ; 21 cm. Dit boek, de zesde herziene en uitgebreide druk, is een handleiding voor …
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We are in the next phase to establish the BIAN Certification to members and non-members and offer a Train-The-Trainer Webinar. The objective of this webinar is to educate trainers and BIAN experts on how they can provide quality training in understanding and applying BIAN. As support this webinar will use the BIAN Foundation Courseware. We …
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