Vanharen Learning Solutions

Exam Regulations

Terms and Regulation

The moment you validate your exam voucher you have given your consent to the specific terms of the certification course(s), the general terms and conditions, the privacy policy and that you are of legal age to agree to these terms. 

Below you can find an outline of the exam details such as the number of questions, minimum score and exam duration. We have also listed the appeal procedure, the fraud policy and explain how we share any personal data regarding any exams or certifications.

Please contact us if you have a questions or concerns regarding any of these terms.

Exam Regulations

Overview of our exam regulations.

Arrangements and Procedures

Procedures and examination arrangements.

Privacy Policy

Overview of our privacy policy.

Exam Regulations

number of questions

The number of questions is the amount of questions the candidate will have to answer during the exam. The subject of these questions is more thoroughly defined in the Exam Requirements and specifications.



In the syllabus of the certification, a required passing mark will be given in the form of a percentage. For example, if the percentage is 70% of 100 questions – this means that a minimum of 70 questions need to be answered correctly.

If you fail the exam as a result of not having a sufficient number of questions correct, this means that you will fail to achieve the minimum passing rate. Therefore, it will result in a failure to achieve your final certification.

exam duration

Candidates will be informed ahead of time about the time allotment given for an exam. The time is the duration the candidates have to answer the total number of questions during the exam.


Open or closed book exam

In case of an open book exam, the candidate will be provided the file of the book during the exam. If it is a closed book exam, you will not be allowed to use (or have) the book or any other kind of publication with you during the exam.

Attempts per exam voucher

A candidate gets one single trial per exam order (voucher); meaning you get one chance per exam to pass. If you fail to pass an exam, then a new exam needs to be ordered and taken.

Only if there are two attempts possible will the candidate be able to have two chances to pass the exam.

Format of questions

Different types of questions might be used during the exam to test the learners’ knowledge about the subject at hand. Please refer to the latest version of the exam syllabus for an overview of the question formats used in this exam.

Fraud and plagiarism

The goal of the exam or test is to measure the level of knowledge and understanding of the candidate. Fraud and plagiarism are defined as acts that prevent accurate and trustworthy measurement of the knowledge and understanding level. Below is a list of actions that are seen as acts of fraud. Acting out according to these activities will be seen as fraud and will have consequences.

  1. Respecting IP and Copyright
    It is strictly forbidden to violate IP and Copyright, such as copying or sharing exam questions and answers.
  2. Cheating during the test
    The person who is cheating, or is offering the opportunity to cheat, will be considered an accessory to fraud.
  3. Possession of tools and resources during tests
    Having tools present that can unfairly benefit a person such as a pre-programmed calculator, websites, mobile phone, books (PDF or hardcopy), course readers, notes, etc. (excluding of what is specifically allowed) is not permitted.
  4. Identity fraud
    Having other people identify themselves as you, or allowing them to take the exam on your behalf,  is considered identity fraud.  In this case, both persons will be considered to have committed an act of fraud. Should an educator violate or facilitate this action in any way, they will be immediately disqualified from the certification process.
  5. Gaining access to questions or answers
    Gaining access to questions or answers prior to the date or time of the exam before the examination takes place will be considered fraud.  (Exception: questions from the practice exam are allowed).
  6. Any other conduct which an individual learner displays with which they (partially) inhibit or attempt to inhibit a correct judgment of their own knowledge, understanding, and/or skills or those of other students, is considered an irregularity which may result in a suitable penalty.

The following applies (irrelevant to the finding of fact): whether or not the irregularity is the consequence of a deliberate choice of the learner, whether or not the irregularity has lead to an unfair advantage for the parties concerned, whether or not the learner decided to stop the behavior that can be considered as an irregularity.

Arrangements and Procedures

Candidates with an official dyslexia diagnosis can request a 15% extension of the exam duration. If you would like to apply for an extension, you can contact You will need to provide an official dyslexia diagnosis, your current exam voucher and a payment confirmation. Our support team will then provide you with a new exam voucher that will increase the exam duration by 15%.

Candidates can file an appeal procedure. To do so, you will need to contact the exam partner Van Haren Learning Solutions. All information regarding the appeal procedure can be found here

Failing the exam will not entitle you to reimbursement of the paid examination fee.

Fraud and plagiarism are defined as an act or omission on the part of a student, as a result of which a correct assessment of the student’s knowledge, understanding, and skills is deemed fully or partly impossible.

If a candidate does not agree with their penalty, they can request for an appeal. If this appeal is not heard, they can then process a complaint.

Depending on the nature and scope of the fraud or plagiarism, and on the student’s study phase, one or more of the following sanctions may additionally be imposed by the examination board:

The examination board can decide to execute this penalty depending on the gravity of the offense of the exam regulation. NOTE: violation of fraud and plagiarism points A, D and E will almost certainly result in this penalty.

– COMPLETE EXCLUSION FROM TAKING PART IN ALL TESTS FOR A PERIOD OF 12 MONTHS  Depending on the gravity of the situation, this penalty can be applied.  NOTE: violation of fraud and plagiarism points A, B, and C will result at the very minimum in this penalty.

 If the Board of Examiners determines that there has been widespread or organized fraud and/or plagiarism on a scale that would affect the examination results in their entirety, the Board of Examiners will decide without delay that the examination concerned is invalid. All  participants must then redo the entire examination at a date no later than two weeks after the fraud was established so that the participants can still benefit from their preparatory work for the examination.

If violation Fraud and plagiarism point A and/or E have been ascertained, which may or may not (potentially) damage Van Haren Learning Solutions or the scheme owner whom we represent, we may and most likely will take extensive legal measures.

Subscribe and receive the ebook: Global Standards and Publications - Edition 2020/2021