ITAMOrg Software Asset Management (SAM) certification

The ITAMOrg Software Asset Management certification (SAM) qualification scheme is designed to provide Software Asset Managers, who work in the typically multifaceted computing environment of small/medium to large companies, with the appropriate knowledge to implement and maintain an effective SAM program. The three-day SAM course is designed for IT professionals with little understanding of the IT Asset Management area.

Attendees will, after the course, be able to demonstrate an overall understanding of the Software Asset Manager’s role in relation to:

• Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment
• Understanding the different types of licensing methods commonly used by software suppliers
• Recognizing the potential issues that arise when implementing a SAM program
• Gathering the required information about the organizational environment into which  the SAM program is being implemented
• Developing a comprehensive business case for SAM to gain commitment to the SAM project
• Understanding the key SAM processes required to ensure the effective SAM program
• Specifying the requirements for evaluating and selecting the correct tools for SAM
• Developing and communicating the related software policy
• Understanding how SAM interfaces with IT Service Management including ITIL and other BPs
• Planning for the development and implementation of all SAM policies, procedures and tools
• Establishing and maintaining a database containing the data relevant to SAM
• Understanding how to control all activities associated with the software lifecycle
• Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses in the correct way
• Managing all relationships within the business and with partners/suppliers to the agreed service levels
• Continually assessing the effectiveness of policies and procedures in relation to the different tiers

The SAM course is based on Software Asset Management best practices and standardization. It combines IT Service Management best practice with the Software Asset Management standard (ISO19770).

• Attempting the certification exam is a sure way of consolidating the participants’ ITAM knowledge and to make sure the learning gaps are effectively addressed.
• Certification is the only way to ascertain the participants understood the concepts and ready to embark on implementation work. Otherwise, there is no quantifiable way to measure their effectiveness knowledge transfer.
• Certification is an indication that the participants attained proficiency in IT Asset Management and acknowledged by an independent international body
• From an educational piont of view, it is a big morale booster and motivates participants to engage confidently in real-life implementation and collaborative in the project environment.