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ITAMOrg Software Asset Management (SAM) certification

Transparent licensing is of high importance for every organization. Comprehending and overseeing what licenses and software your organization holds. This ensures your compliance, greatly contributes to an organization’s security and possible leaks, and may even prevent colossal costs from big tech organizations.

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FAQ About the ITAMOrg SAM exam

The ITAMOrg Software Asset Management certification (SAM) qualification scheme is designed to provide Software Asset Managers, who work in the typically multifaceted computing environment of small/medium to large companies, with the appropriate knowledge to implement and maintain an effective SAM program. The three-day SAM course is designed for IT professionals with little understanding of the IT Asset Management area.

Attendees will, after the course, be able to demonstrate an overall understanding of the Software Asset Manager’s role in relation to:

  • Understanding the risks, costs, challenges and benefits associated with SAM in a dynamic IT environment
  • Understanding the different types of licensing methods commonly used by software suppliers
  • Recognizing the potential issues that arise when implementing a SAM program
  • Gathering the required information about the organizational environment into which  the SAM program is being implemented
  • Developing a comprehensive business case for SAM to gain commitment to the SAM project
  • Understanding the key SAM processes required to ensure the effective SAM program
  • Specifying the requirements for evaluating and selecting the correct tools for SAM
  • Developing and communicating the related software policy
  • Understanding how SAM interfaces with IT Service Management including ITIL and other BPs
  • Planning for the development and implementation of all SAM policies, procedures and tools
  • Establishing and maintaining a database containing the data relevant to SAM
  • Understanding how to control all activities associated with the software lifecycle
  • Detecting, escalating and managing all exceptions with policies, processes, procedures and licenses in the correct way
  • Managing all relationships within the business and with partners/suppliers to the agreed service levels
  • Continually assessing the effectiveness of policies and procedures in relation to the different tiers


The SAM course is based on Software Asset Management best practices and standardization. It combines IT Service Management best practice with the Software Asset Management standard (ISO19770).

You must pass a multiple-choice exam in which your knowledge of Software Asset Management will be tested to obtain your Software Asset Management Specialist certificate. All exam candidates will get access to the online exam environment and will need to answer 40 multiple-choice questions within 60 minutes. You must answer 65% of the questions correctly (or at least 26 of the 40 questions) to pass. Each question includes four possible answers, of which only one  is the correct answer. You will receive the result immediately after the exam. (Digital) Access to your certificate will be given once you have passed.
Time (minutes) for the exam: 40 minutes
% minimal passing grade 65%
Open/closed book: Closed
Language: English. See for other available languages.
Exam format: Online
Type of questions: Multiple Choice
Special abilities and regulations for people with disabilities or non-native English. Please see:
  • Attempting the certification exam is a sure way of consolidating the participants’ ITAM knowledge and to make sure the learning gaps are effectively addressed.
  • Certification is the only way to ascertain the participants understood the concepts and ready to embark on implementation work. Otherwise, there is no quantifiable way to measure their effectiveness knowledge transfer.
  • Certification is an indication that the participants attained proficiency in IT Asset Management and acknowledged by an independent international body
  • From an educational piont of view, it is a big morale booster and motivates participants to engage confidently in real-life implementation and collaborative in the project environment.

About the ITAMOrg Certifications

ITAMOrg is a fast-growing global membership organization of IT Asset Management Professionals. With the mission to develop and strengthen the awareness & competencies in Asset Management best practices, ITAMOrg offers several Asset Management certifications.

Jesper Østergaard, Chairman at ITAMOrg

What Our Clients Say About Us

"The certification is highly relevant. Here you are raised far above the general level and are reviewing processes, that can be used in relation to any product portfolios and not just one single area. It is a course I've been looking for a long time and certainly a course that more people can benefit from."
Peder Kornmaaler
contract and license management - DK Justice department
"I was very surprised at how complex license management is and I've got an insight into what I should be aware of in my organization. Both in terms of improvement areas and the risks one faces without the right focus on license management."
Nina Agerlin
Configuration Manager at Coop

Why get certified in Software Asset Management

Software Asset Management (SAM) forms an vital element in a business strategy enabling cost control, risk reduction, more secure operations and improved business value in the IT asset lifecycle, including all aspects. 


Accumulate the knowledge

Get certified and show that you have the skills and knowledge to manage your software and prevent colossal  expenses.


Join the community

ITAMOrg is a professional member organisation which on an independent basis wants to promote good IT Asset Management.


Member driven

ITAMOrg is a professional member organisation which on an independent basis wants to promote good IT Asset Management.

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